With more than 20 years of experience, Xenbytes owner began helping friends and colleagues with windows computers, adding 15 of experience in Customer Service in fields such as Banking, Education and Oil and gas companies. Then, Xenbytes was born in Houston in 2010 as a result of many request from Small Business owned by friends and referrals in the Medical and Dental field. Then we also started to support CPA's and insurance offices. Now, we have 5 years of experiece with applications that those type of clients are using on daily basis such as Quickbooks, Dentrix, Patterson, CGM medical, etc.
Trust and Commitment are our strengths. Our Service Level of Agreement (SLA) is 48 Hours!
We specialize in IT support for small sized businesses (1 to 30 workstations) that do not have the resources for a full time IT employee. With our focus on managed IT services in Houston, Xenbytes lets you concentrate on growing your business and increasing revenues instead of day-to-day IT management.Many times, Outsourced IT companies offer unnecessary services that consume almost all small businesses budgets.
We offer preventive maintenance that is the key for avoiding problems in the future. Also, we provide support in Spanish.
Wouldn’t it be great to never again have to pay your IT company to come back and fix the same problem four times?
What about never again spending hours trying to “fix it yourself” because you know it’ll be cheaper (and quicker) than calling for help and waiting hours (or days?) for someone to call back?
What do you think about paying the same, set price every month for 100% of the IT support and maintenance you need?
Ofrecemos soporte en nuestro Idioma
Qué mas importante que recibir la ayuda en Español, ya sea en su pequeño negocio o en casa. Lo mas importante para nosotros es ofrecerle nuestro compromiso y la confianza en el manejo de su información. Hemos estado ayudando a clientes en el oeste de Houston por 11 años y ofrecemos plena garantia de nuestro trabajo. Permítanos ayudarle y convertirnos en su aliado en tecnología.
These are our 7 points of our mission:
1. We Promise to respond within one hour or less. Our team of experienced technicians will respond immediately or return to you within two hours or less. If we don’t respond in that one hour time period, the work is free.
2. Repairs in a Flash. We know you don’t want to waste your valuable time waiting for your computer to be fixed. That’s why we offer proactive remote IT support and network services. You can access your computer network remotely through our network support services. And if not, we’ll send a technician within 48 hours. Rest assured that no damage will occur to your network or your data. We will let you know of any potential risks upon evaluation of your computer problem as part of our computer maintenance services
3. No Technical Jargon. Know that we will answer any computer support & maintenance questions you have so you clearly understand. There is absolutely no intimidating “geek speak” by our IT support technicians.
4. Our Guarantee -100% Unconditional Satisfaction. The total satisfaction you deserve awaits you with our technology services and IT consulting. You can entrust our IT management services for a successful outcome with no hassles whatsoever.
5. We will find the best equipment for you. We will find the best deal on the market for you and then customize that machine for you. 20 years of experience will let us choose the perfect device for your needs. It has been demonstrated that regular computer user use only up to 20% of capabilities of a new PC. Do not waist your money
6. Our Guarantee – All Completed Projects Will Be On Time and On Budget. There will be absolutely no nickel and diming as we perform your network services and IT consulting. This sometimes happens in the industry by unethical and incompetent technicians. We ARE ethical and know what we’re doing. We guarantee all completed IT support projects to be finished ON TIME and ON BUDGET.
7. Invoices Will Be Accurate – Guaranteed. We guarantee every bill to be detailed and accurate. There will be no billing surprises since your IT management services bill will be pre-approved by you.